Quote--unquote -- Benjamin Franklin

(Plus ça change:)

Benjamin Franklin, in "Dangers of a settled bureaucracy" (1787)

German for beginners

(Glenn sends this:)

Shoot-the-messenger and other things North-Korean (reposted)

People are inquiring about this post, stirred by North Korea's supposedly thermo-nuclear test yesterday. The post was written in March 2013 while Michael was staying in South Korea. Here it is:


How about the situation? In Korea? Now? Aren't your scared? Don't you think they are going to throw their nukes? They know this would be the end of it, wouldn't they, a full-fledged war would trigger a violent American reaction that would certainly bring down a regime unable to feed its own people properly? They aren't crazy, or are they? Kim Jong Un, the new "leader," has studied in Switzerland, he has seen the world, he knows, right? They know, don't they, they know! At least he does!

Note the map of the US on the wall

Relax. Lean back. (Just back from the Korean dentist). Lean back.

My father was so lazy, he did not actually swim when dipping into the North Sea during our summer holidays. Instead, he did a "dead man," filling his lungs with extra air and staying afloat motionless in the water like a buoy. Along those lines, let's do an dead man and tell a story from 10 years ago when I last heard from Michel Kortczek. Michel had specialized in China, and then North Korea, and had published a beautiful essay on North Korea and its ideology on the internet. The page has disappeared in the meantime, but what I recall of his essay spoke of a regime quite unlike any other on earth, a regime completely in the thrall of  magic, superstition, and delusion.

Dr. Urknall

The Dutch CVB, or whatever the alphabet soup, sends us a new European Insurance Card. Because we had discovered belatedly in the ER of the Spital Visp, CH, that the old card had expired. ER? Yes, as in emergency room. Because we had gone deaf.

 (If you continue reading, there's a payoff) 

We use ear plugs when we can't sleep. The wax from the plugs talks to the organic ear wax, canals get clogged, hearing gets impaired. We attempt to clean the ears but push the wax deeper into the canals until we go completely deaf. Which is quite something. You step into the street and get killed. You say good-by to Mozart and Lady Gaga and the telephone and to the relationship with your lover beyond anything but the soundless exchange of bodily fluids.

 (If you continue reading, there's a payoff) 

I had hoped that some natural process would provide relief and foster a recovery of my hearing. I wait one day, two days, three days. Nada. So I give up and flee to the ER of the Spital Visp, a place I know well. Dr. Ursprung is not around, unfortunately (follow the link). I explain my case. People listen patiently. I listen patiently. It's like you're listening to the Urknall (the Urknall was silent, there was no atmosphere to carry sound).

 (If you continue reading, there's a payoff) 

They ask me to rest on the emergency bed (gestures, folded hands put to your (their) left ear). I lie down. Wait. "Wait!" Where is your European Insurance Card? I don't understand. Somebody gets a piece of paper and writes "Europäische Versicherungskarte." Aha. I find my wallet and flash the card. There's a picture of Obama on the card (just kidding). Everything is fine. Somebody will take my blood pressure. The nurse looks quite concerned.

 (If you continue reading, there's a payoff) 

They try all sorts of things. Liquids dripped into my ear, compassionate facial expressions, electrodes applied to my testes, prayers, Alpine cleansing rituals, shaking heads. Shaking heads. It's my fault because the European Insurance Card has expired. The healing hands are raised in despair and I am sent to the local Hals-Nasen-Ohren doctor who cleans my ears with a nanoistic vacuum-cleaner and ask for 108 CHF in cash. I can hear him loud and clear and pay and call the Dutch alphabet soup and ask for a new, valid, European Insurance Card. Which arrived today, the card. I'm not making this up.

If you are still there, here's the payoff:

Bureaucratology

Advanced bureaucratology (Dirk)

The tragedy of the unfinished bathroom

We also do art, right? So, that's the excuse:

That's not the art, that's just the unfinished bathroom

We're sitting in a friend's chalet and the repair people are supposed to show up and finish the work in the bathroom. Don't let's get into the gritty-nitty details, we've waited all day and I finally send the following email to our friend:

...two boys showed up to install a new radiator...nobody else...so much for earlier assertions made earlier today..we've waited the whole day for them, could not go out...this is now the end of the second week we are without toilet on the floor...

(this is the entire email message, okay, the elliptical dots are very handy, no need any longer to finish sentences).

Here's our friend's reply:

Roy Lichtenstein Alka Seltzer (1966)

A letter to my lawyer

Here's an unedited email I sent to my lawyer earlier today:

...thanks...I'll react tomorrow...It would be EXTREMELY HELPFUL IF YOU COULD, IN FURTHER COMMUNICATIONS, CONFIRM THE RECEIPT OF AN EMAIL MESSAGE WHEN ASKED TO DO SO...

...CONCERNING SOME OF YOUR COMMUNICATIONS, I HAVE THE FEELING TO BE CONFRONTED WITH REALLY OLD-SCHOOL FRENCH BUREAUCRACY...OLD-SCHOOL ALSO IN THE SENSE THAT THE UNDERLYING ADMINISTRATION DOES NOT WORK...DATA HAVE BEEN COMMUNICATED TO YOUR OFFICE, AND ARE SUBSEQUENTLY LOST, HASTY PHONE CALLS ARE THEN MADE THAT WOULDN'T BE NECESSARY IF YOUR ADMINISTRATION WOULD BE UP TO DATE, PHONE CALLS THAT COST TIME AND MONEY, POSSIBLY OUR MONEY....AND THERE ARE OTHER PROBLEMS .... NOT GOOD...OLD-SCHOOL FRENCH BUREAUCRACY...MAIN REASON WHY FRANCE IS DOING SO POORLY THESE DAYS IN COMPARISON TO PLACES WHERE LAWYERS (and others) ACTUALLY *DO* RESPOND TO EMAILS PROMPTLY AND *ARE* ABLE TO CONFIRM THE RECEIPT OF EMAILS WHEN ASKED TO DO SO...IT'S A MATTER OF PRODUCTIVITY...

I have been a professional bureaucratologist for an important part of my career (Link:

Google.Scholar.Masuch

) and from my perspective, I can tell you, you should REALLY, REALLY, reorganize in a thorough and strict way the communication flow in your office, starting from scratch, even if it means that heads rollllll---

Kind Regards, Michael Masuch

PS (Sept 7, 2012): I'm studying the way people get fired these days, and there are cases where people got fired for using to much upper case in their emails. Seriously.

An open letter to the bureaucracies of the world (Susan)

Dear Mr Minister,

I'm in the process of renewing my passport, and still cannot believe this. How is it that K-Mart has my address and telephone number, and knows that I bought a television set and golf clubs and condoms from them back in 1997, and yet the Federal Government is still asking me where I was born and on what date ?

For Christ sakes, do you guys do this by hand ?

My birth date you have in my Medicare information, and it is on all the income tax forms I've filed for the past 40 years.

It is also on my driver's licence, on the last eight passports I've ever had, on all those stupid customs declaration forms I've had to fill out before being allowed off planes over the past 30 years.

It's also on all those insufferable census forms that I've filled out every 5 years since 1966.

Also... would somebody please take note, once and for all, that my mother's name is Audrey, my father's name is Jack, and I'd be absolutely f...... astounded if that ever changed between now and when I drop dead !!!

SHIT! What do you people do with all this information we keep having to provide?

I apologize, Mr. Minister. But I'm really pissed off this morning.

Between you and me, I've had enough of all this bullshit!

You send the application to my house, then you ask me for my f...... address!

What the hell is going on with your mob? Have you got a gang of mindless
Neanderthal arseholes working there!

And another thing, look at my damn picture. Do I look like Bin Laden?

I can't even grow a beard for God's sakes. I just want to go to New Zealand and see my new granddaughter. (Yes, my son interbred with a Kiwi girl). And would someone please tell me, why would you give a shit whether or not I plan on visiting a farm in the next 15 days? In the unlikely event, I ever got the urge to do something weird to a sheep or a horse, believe you me, I'd sure as hell not want to tell anyone!

Well, I have to go now, 'cause I have to go to the other side of f....... Sydney, and get another f...... copy of my birth certificate - and to part with another $80 for the privilege of accessing MY OWN INFORMATION!

Would it be so complicated to have all the services in the same spot, to assist in the issuance of a new passport on the same day?

Noooo! That'd be too f...... easy and makes far too much sense.

You would much prefer to have us running all over the bloody place like chickens with our f...... heads cut off, and then having to find some 'high-society' wanker to confirm that it's really me in the goddamn photo! You know the photo.... the one where we're not allowed to smile?...you f...... morons.

Signed - An Irate Australian Citizen.

P.S. Remember what I said above about the picture, and getting someone in 'high-society' to confirm that it's me? Well, my family has been in this country since before 1820! In 1856, one of my forefathers took up arms with Peter Lalor. (You do remember the Eureka Stockade!)

I have also served in both the CMF and regular Army for something over 30 years (I went to Vietnam in 1967), and still have high security clearances. I'm also a personal friend of the president of the RSL... Lt General Peter Cosgrove sends me a Christmas card each year.

However, your rules require that I have to get someone 'important' to verify who I am; you know...someone like my doctor - WHO WAS BORN AND RAISED IN F...... PAKISTAN!...a country where they either assassinate or hang their ex-Prime Ministers - and are suspended from the Commonwealth and United Nations for not having the "right sort of government".


You are all pen-pushing paper-shuffling f...... idiots!

Why banks have become dysfunctional

James Saft, the Reuters' columnist, has a piece in the IHT about a talk by Andrew Haldane, the executive director for financial stability of the Bank of England. Once in a while, somebody writes a few lines we ("we") really should read, and here they are:

The purchaser of a portfolio of global banking stocks in the early 1990s is today sitting on a real loss. So who exactly is it extracting value from today's banks? The answer is twofold: shorter-term investors and bank management. Because banks have, over the past two centuries, migrated to a limited liability, shareholder-owned model, there is a natural tendency for owners to make riskier loans and trades and to increase the bank's assets.

Andrew Haldane

A bigger, riskier balance sheet with more leverage produces terribly volatile results, with many good-size profits mixed in with the occasional catastrophic loss. But with limited liability, executives and shareholders can simply walk away from the smoking wreckage, having pocketed the gains when times were good.

Bank of England

Banks then have a built-in incentive always to increase leverage, and the tyranny of quarterly earnings places huge pressure on them to enlarge their asset books, even if there is no one creditworthy left to lend to.
That was one of the main causes of the subprime episode. Faced with the prospect of not increasing earnings, banks simply began to manufacture borrowers where none really should have existed.
The situation is exacerbated by the fact that debt is tax-deductible while equity is not, giving banks even more incentive to borrow. While the typical leverage of an American or British bank in 1900 was five or six times equity, that figure peaked at about 30 times before the crisis, and is higher still now for many euro zone banks.
Bank bondholders have been unwilling to play their role as vigilantes, in part because they quite rightly expect to be bailed out by governments if banks go to the wall.
In the past 30 years, many banks have moved to measure their performance -and set their bonuses -on the basis of a measure called return on equity, which measures profit compared with equity. What return on equity does not adjust for, of course, is risk, and it looks as if return-on-equity targets in a leverage driven business have produced a lot of risk in the form of extreme bank earnings volatility, and badly compensated volatility at that.

PS: Conspiracy, conspiracy. If you search for James Saft on IHT's web site, it comes back with " 'James Saft' did not match any documents under Past 30 Days." If you search for the column's title "Why banks take such huge risks," it comes back with all sorts of articles (about Berlusconi, among others), but not with Saft's column. However, if your search for the same title on Google, it comes back with a mirror site of the column as first result. (Lol)

A lesson in bureaucratology (Sacha)

Senior moment - A 98 year old woman in the UK wrote this to her bank:

Dear Sir,

I am writing to thank you for bouncing my cheque with which I endeavoured to pay my plumber last month. By my calculations, three nanoseconds must have elapsed between his presenting the cheque and the arrival in my account of the funds needed to honour it. I refer, of course, to the automatic monthly deposit of my Pension, an arrangement, which, I admit, has been in place for only thirty eight years. You are to be commended for seizing that brief window of opportunity, and also for debiting my account £30 by way of penalty for the inconvenience caused to your bank.

My thankfulness springs from the manner in which this incident has caused me to rethink my errant financial ways. I noticed that whereas I personally attend to your telephone calls and letters, but when I try to contact you, I am confronted by the impersonal, overcharging, pre-recorded, faceless entity which your bank has become. From now on, I, like you, choose only to deal with a flesh-and-blood person. My mortgage and loan payments will therefore and hereafter no longer be automatic, but will arrive at your bank by cheque, addressed personally and confidentially to an employee at your bank whom you must nominate. Be aware that it is an offence under the Postal Act for any other person to open such an envelope.

Please find attached an Application Contact Status which I require your chosen employee to complete. I am sorry it runs to eight pages, but in order that I know as much about him or her as your bank knows about me, there is no alternative. Please note that all copies of his or her medical history must be countersigned by a Solicitor, and the mandatory details of his/her financial situation (income, debts, assets and liabilities) must be accompanied by documented proof. In due course, I will issue your employee with PIN number which he/she must quote in dealings with me. I regret that it cannot be shorter than 28 digits but, again, I have modelled it on the number of button presses required of me to access my account balance on your phone bank service. As they say, imitation is the sincerest form of flattery. Let me level the playing field even further. When you call me, press buttons as follows:

1. To make an appointment to see me.
2. To query a missing payment.
3. To transfer the call to my living room in case I am there.
4. To transfer the call to my bedroom in case I am sleeping.
5. To transfer the call to my toilet in case I am attending to nature.
6. To transfer the call to my mobile phone if I am not at home.
7. To leave a message on my computer (a password to access my computer is required.
A password will be communicated to you at a later date to the Authorized Contact.)
8. To return to the main menu and to listen to options 1 through to 8.
9. To make a general complaint or inquiry, the contact will then be put on hold, pending the attention of my automated answering service. While this may, on occasion, involve a lengthy wait, uplifting music will play for the duration of the call.

Regrettably, but again following your example, I must also levy an establishment fee to cover the setting up of this new arrangement.

May I wish you a happy, if ever so slightly less prosperous, New Year.

Your Humble Client

Joanne and Robert Hall, murder at the chateau (1)

You study philosophy at the Free University of Berlin, and you see yourself as a midrange intellectual all your life, and you cringe at the notion---what are the professional expressions?---sex, drugs, and rock'n roll?---no, not quite---blood and bosom?---doesn't sound right---boobs on the third page?---no, sounds wrong, too---anyhow, you get the gist, we mean the notion that sex and crime sell, and nothing else.

Château de Fretay

And then you start a blog, and you have these meters installed that tell you which search terms work, and it takes only a few days to discover that sex is infinitely more attractive than your musings about the weather. And it takes a few month to discover that crime also works. Now we have Mark Weinberger on our right column, nothing more than a malpracticing nosedoctor from Illinois, and he is almost outdoing the naked girls (also working: politicians who are "not gay", or Arab princes who rape their servants to death, but are "not gay" either).

Time to turn the page to another episode, Murder at the Chateau, and it's really quite a story. Joanne and Robert Hall are involved, he as the murderer, she as the murderee (we mean, you know, like invitee, but when it ends badly), and it happens in France, and it's all very French, in particular because the couple are English.

Joanne and Robert arrived 10 years ago with a dream: create a golf course in the lovely French countryside. They buy the chateau (looks more like a big farmhouse, but that's OK, the French call any larger private dwelling a "chateau," especially when it has a tower, which this one doesn't, OK, bear with me) with its 100 acres of grounds (ca. 41 ha). Robert never learns French, also quite typical. They are very much liked in the community. That's non-standard for non-speaking Brits who linger too long.

Let's stir some blood now (from the Guardian story):

On the evening of 4 September, Sourdain [the local mayor] got a call from the gendarmes – something had happened at the château. It is a French custom for the gendarmes to call the mayor, as the representative of the people, to the scene of a crime or a terrible accident. He arrived to see the oldest son, Christopher, 22, with the gendarmes as they stood in protective suits breaking up a big block of concrete. Robert Hall was inside the house, crying.

"After 24 hours, concrete is like biscuit," Sourdain explains. We're sitting in his office in the village of Le Chatellier, two miles from the chateau. "So the gendarmes were crumbling it with their hands. And after a while they discovered a ring. They asked Christopher, 'Is this your mother's ring?' He said, 'Oui.'"

Robert Hall had told the gendarmes that 24 hours earlier he'd had a drunken argument with Joanne during which she accidentally fell, hit her head, and died. Then, during the hours that followed, he set her body on fire, put her remains into a builder's bag, poured in concrete and hauled it on to the back of a lorry. All this happened behind the house, near the back gate, next to a row of half-built holiday cottages.

Then he stopped. He telephoned Christopher. He said he was going to commit suicide. Christopher called the ambulance, who called the gendarmes, who called the mayor.

And now lets stir some more blood. Flashback. Joanne is still alive, it's 2008, and they have an appointment with Fabrice Fourel (recall the couple wants to build a golf course):

Fabrice Fourel works in a bright office in the nearby village of Saint-Étienne-en-Coglès. Posters advertising successful Brittany tourist endeavours line the walls. I am sitting, he says, exactly where Robert and Joanne Hall sat when they came to him in a flap regarding their golf project, in September 2008.
"They were lost," he says.
Fabrice's job is to be the middle man between prospective tourist businesses and the labyrinthine French bureaucracy.
"What were the problems?" I ask.
Fabrice sighs as if to say, "Where do I begin?" "They wanted to clear some trees. French law says you have to plant three trees for each one you cut down, not necessarily on your property, but in the region." He pauses. "It was a big problem. In fact, the administration was angry with the Halls because they didn't follow the procedure. We had to calm everything."
 "How many trees would they have needed to plant?" I ask.
"Around 20,000," Fabrice says.
Fabrice says people basically already have all the trees they want. If you go to people and offer them trees, they tend to say no. And that wasn't the only problem. The Halls needed sprinklers, enough electricity for thousands of visitors…
"We quickly noticed a gap between the financial needs for such a project and what they had," Fabrice says. "A project like that could cost €20m (£17m)."
"Was it a big gap?" I ask.
Fabrice indicates with his hands a very big gap.

It's getting unbearable now, so we have to stop. Stay tuned.

PS: We can't find pictures of the tragic couple on the internet, please help.

PSS: Now the washed-up scriptwriter from Kazakhstan chimes in:
-"I tell you, my next novel will be titled: 'Murder at the Chateau'."

Live Bloggin: Darty

The Darty man arrives. Yet another guy, two meters long, pouchy, funny haircut. He re-installs the induction hob, and then provides a lengthy explanation as to the causes of the second Samsung default. Not Samsung's fault. The alimentation. "Samsung est un produit excellent." We are impressed. We love Samsung. We are reunited with Samsung. A lover's spat. But she is back now. He is back now. Everything is forgiven. We can't remember why we struggled, and fought, and broke the china. We test. Test---retest. The bubbles appear at the touch of the booster switch. On all four burners. Chang has something to say about the sound of the alarm signal. He will call tomorrow to see whether everything is all-right.

Chang does not give him a tip. He leaves (pictured). We cross fingers and pray.

And tomorrow, we'll show the results. Today's Holsteiner Schnitzel. You wonder what that could be? Stay tuned.

Darty and the Samsung tragedy, part 4

The Samsung hob had been re-installed on Friday.

On Saturday morning, some desperate noises from the kitchen. "Michael." A pause. "Shit."
-"What is it."
-"The Samsung broke again."
I rush to the kitchen, but the little on-off fingerprint button on the hob is still alight.
-"It is still working," I say.
-"Yes," Chang says, "but you cannot switch it on."
I push the ON button, and the hob appears to react normally; it offers a choice of burners to be activated, even boosted.
I touch a burner button, burner no 1, and a burner boosts.
"See," I say.
Everything appears alright. We are happily married. I return to my desk.
"Michael." A pause. "Shit."
-"What is it."
-"The Samsung broke again."
I rush to the kitchen.
Chang explains some intermediate adventures with the hob in Korean (it's a Samsung, after all). The little on-off fingerprint button on the hob that indicates generic readiness is no longer alight.
-"It is dead," I say, trying to keep my voice neutral so that Chang won't feel my suspicion that it's all his fault.
Chang feels my suspicion that it's all his fault.
-"Have you checked the circuit breaker on the electricity panel," I suggest. The hob has its own circuit breaker on the electricity panel. Yes, he did. I proceed to the electricity panel to check the hob's circuit breaker. The circuit breaker does not break the circuit; electrons can reach the hob unimpeded. We are happily married.

We push (fingerprint) a few more buttons, but this is just to calm our nerves. Then I say, in the manner of Titanic captains who have seen the iceberg:"We have to call Darty."

I dread those calls; I am fairly shy and hate to bother other people with my problems. It's Saturday. But, come to think of it, that's actually a good day. The assistance téléphonique, which would normally protect the DARTY Repair Man from being bothered by desperate customers, is closed. The computer will put me right through if I pass muster with the voice recognition system that doubles as emergency service switchboard on Saturdays. I have to pronounce the number of our department, "clairement."
So I say "Quatre-vingt-trois." The computer appears to detect the touch of an accent. "Je ne peu pas vous comprendre. Prononcez clairement the numéro de votre département." "Quatre-vingt-trois."
We go through this loop for a little while---computers like loops---until the computer declares itself satisfied. Eightythree, he/she understands. Now the main question. What is my problem? The computer offers examples, like fridge ("frigidaire"), vacuum cleaner ("hoover"---no, I am making this up, it's "respirateur"). He/she does not provide an example for "hob." I'm nervous. "C'est votre choix," the computer commands. I bungle, interrupt myself. Computers like loops.

OK, you get the gist. There is a happy ending in the sense that my final attempt to enunciate "table de cuisson" is gracefully accepted. A human voice takes over and is receptive. They will send somebody, on Monday. Yes, they are sorry. The second time. Yes, they understand.

The Monday Repair Man arrives (he calls in advance to excuse a slight delay) and picks up the hob. This time, the hob will be put to the most serious tests in their atelier. We utter more principled complaints about Samsung, Darty, and the World. Yes, he understands. But it's not his responsibility, it's the responsibility of the chef du service. The chef du service will have to decide whether a second repair attempt should be made (we got the hob 2 month ago---no, the Monday Repair Man observes, you got it on January 11, that's more than 2 months), or whether a brand new hob will be rolled out. Chang wants his money back. "Ce n'est pas ma responsabilité," the Monday Repair Man says.

Stay tuned.

Darty, live bloggin

Repairman has arrived (see previous post). Postwoman (Muriel) has arrived, delayed, with the International Herald Tribune. Maureen Dowd, the fervent columnist, has interviewed Prince Saud, the foreign minister of Saudi-Arabia. "Asked about the possibility that Israel could attack Iran with its new drones, the Prince says dryly 'Talk about changing lifestyle. I think this would change lifestyles at once, forcibly.'"

Electricity is now cut, but we are still online, thanks to our Belkin surge protector. Live bloggin.

Some electronics inside the new hob went pouff. A piece needs to be ordered, then somebody will come to repair the thing. 7 days. We still had the old hob, which we kept in the garage. Old hob has taken the place of the new hob. Nice repairman. Handshake.

Off for a walk in the Esterel now. Live bloggin. Over. Out.